Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Please Click here to initiate the feedback process

Please share your valuable feedback at Casablanca: feedback.cmn@blshelpline.com

Service experience may require attention and feedback can be shared via the following options:

STEPS:

• Feedback received about service / staff
• BLS Customer Support team receives the complaint
• The feedback is shared with the concerned supervisor
• The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

Feedback is a constructive way to assess service rendered at every single touch point. This supports the continuous improvement approach, and benchmark with the best-in-class organizations.

Service experience may require attention and feedback can be shared via the following options:

Please share your valuable feedback at Casablanca: feedback.cmn@blshelpline.com

STEPS:

• Provide feedback about the service/ staff BLS Customer Support team receives the feedback
• The feedback is scored as satisfied or dissatisfied and shared with stake holders
• All deltas are worked up on and alphas are shared as best practice