Positive feedback is considered a compliment and is used towards measuring rewards and
recognition of staff. Appreciation is always encouraging and contributes
to motivating teams to set higher standards.
Feedback is a constructive way to assess service rendered at every single touch point.
This supports the continuous improvement approach, and benchmark with the best-in-class organizations.
You may give feedback on the service provided by any of the following options:
Service experience may require attention and feedback can be shared via the following options:
STEPS:
Provide feedback about the service/ staff BLS Customer Support team receives the feedback
The feedback is scored as satisfied or dissatisfied and shared with stake holders
All deltas are worked up on and alphas are shared as best practice
Positive feedback is considered a compliment and is used towards measuring rewards and recognition of staff.
Appreciation is always encouraging and contributes to motivating teams to set higher standards.
Please Click here
to initiate the feedback process
Service experienced may be appreciated by any of the following options:
STEPS:
Compliment for the service/ staff
BLS Customer Support team receives the compliment
The staff is given a certificate of appreciation
Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.
Service experience may require attention and feedback can be shared via the following options:
Please Click here to initiate the feedback process
In case the response provided is not satisfactory - Click here
The feedback is shared with the concerned supervisor
The supervisor investigates the complaint and will respond with a resolution. If the response provides
is not satisfactory, the feedback may be readdressed.
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